Refunds & Returns
Note: Please Contact Us with any issues you are experiencing prior to starting the process of returning your order. Some cases warrant exceptions to our policies. Let us know about your problem so that we can assist you in any way that we are able. Satisfied customers are important to us!
Additionally, please do not return your order to the address you received it from as you will not receive a refund. Packages are shipped directly from our manufacturer's warehouse, but our returns inspection team is located elsewhere. In order for you to receive your refund, they need to be able to collect and view your merchandise.
Our Returns Policy lasts 60 days. If 60 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned. We do not accept hazardous materials, certain health or personal care items, or products that are intimate or are sanitary goods.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted such as the following:
- Any item not in its original condition such as being damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery
Receiving Your Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10-15 working business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account. Please be aware that there is often some processing time before a refund is posted, so you may need to be patient. If you still don't see your refund after a few days, a good next step would be to inquire about it with your bank. Lastly, contact your credit card company. If you’ve done all of this, and you still have not received your refund, please Contact Us.
Only regularly priced items may be refunded in full. With sale items, you will be reimbursed only what you paid for the item.
We only replace items if they are defective, or if they come damaged. If you need an exchange for the same item, please Contact Us. After you have emailed us, you may send your faulty item to: 152 Merino Lane, Bridport VT 05734, United States.
Depending on where you live, the time it may take for your new exchanged product to reach you may vary.
To return your product, you should first Contact Us. Then, mail your product to: 152 Merino Lane, Bridport VT 05734, United States.
You are responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable.
If you are shipping any item, you should consider using a trackable shipping service, or purchasing shipping insurance, as we can not guarantee that we will receive your returned item. If we do not receive your shipped returned item, we will not offer a refund.